Client: Small Business Administration, Office of Disaster Assistance (ODA)

Project: Modernization of the Disaster Credit Management System (DCMS)

The Challenge: ODA wanted to replace the existing, 15-year old, legacy loan processing system used to provide financial assistance to victims of floods, hurricanes, and other natural disasters with a robust state-of-art, platform-based technology that would provide new functionality, enhanced responsiveness, and faster throughput.

Our Approach: Transitioning from traditional software development practices, TSPi applied SAFe best practice methodologies to successfully modernize the DCMS, which was the first Agile development and first Cloud development project at SBA ODA. TSPi designed a streamlined solution that targeted system functionality to improve user experience. Our team built the DCMS system on the Salesforce Service Cloud Platform-as-a-Service (PaaS) offering which included both standard, out-of-the-box functionality as well as custom configuration and code development to satisfy the systems requirements.

Results: Achieving improved survivor and user experience, increasing the scalability, flexibility and maintainability of the system, providing faster loan processing, reducing worker effort per loan through targeted automation, and improving system controls to reduce fraud, waste and abuse. To date, DCMS 2 has more than doubled average loan officer productivity, improved peak intake capacity by more than 3x, and demonstrated dramatic improvements in program agility.

Client: Centers for Disease Control and Prevention (CDC)

Project: Improving Access to Cloud Environments

The Challenge: In order to accelerate mandated adoption of cloud technologies, CDC required a foundation for a multi-vendor hybrid cloud architecture that would allow for the rapid provisioning of compute and storage resources from cloud solution providers with connectivity to data from on-premise CDC laboratories and their current datacenter.

Our Approach: TSPi implemented a multi-vendor hybrid cloud architecture that allows for the rapid provisioning of compute and storage resources from cloud solution providers with connectivity to data from on-premise CDC laboratories and their current datacenter. In addition to the overall IaaS infrastructure, TSPi supported the migration of on-premise applications to the cloud environment.

Results: TSPi ensured the flexibility and functionality of future applications by designing service offerings with maximum interoperability across CDC Centers Institutes and Offices.

Client: National Oceanic and Atmospheric Administration, National Marine Fisheries Service

Project: Development of the Environmental Consultation Organizer (ECO) System

The Challenge: Based on a Secretary Directive, the NOAA NMFS Office of Protected Resources (OPR) and Office of Habitat Conservation (OHC) required replacement and modernization of their legacy Public Consultation Tracking System (PCTS), which incorporates the business workflow, data tracking, management, and measurements supporting the NMFS Section 7 of the Endangered Species Act (ESA) Consultations process. A major focus of this work was re-platforming certain components of the system to a cloud environment.

Our Approach: The ECO system was designed and implemented by TSPi leveraging the Appian Platform-as-a-Service (PaaS) cloud-based environment. Our team used Agile Scrum development methodology on this project and used Jira to capture user story requirements and manage development progress. The selection of Appian as the development platform allowed NOAA to leverage the existing Appian FedRAMP authorization as well as base product security, scalability, and robust UI/UX features. TSPi rapidly configured & coded a modernized system that met NMFS business needs.

Results: The modernized solution, the Environmental Consultation Organizer (ECO), provided NOAA with improved usability and functionality, and facilitated more effective management of the workload for documenting, tracking, and reporting NMFS Consultations. Specific functionality delivered included: secure interface, search capability, complex reporting capabilities, regional specific configuration options, role-based dashboard capabilities, public facing portal, and GIS capabilities including integration with the NOAA ESRI GIS system.

Client: US Department of Agriculture, Natural Resources Conservation Service (NRCS)

Project: National Easement Staging Tool (NEST) System Modernization

The Challenge: NEST serves as the official NRCS authoritative source and national database for various conservation easement programs and related environmental protection enrollments, to include applications, enrollments, operations and maintenance activities and reports, and monitoring data. The older and outdated NEST platform needed to be completely modernized to meet the requirements from the 2018 Farm Bill while educating the customer base on the new implementations.

Our Approach: Because the existing NEST system was more than 50 revisions behind, TSPi determined the most efficient way to make the necessary changes was to temporarily shut down the legacy NEST system for two weeks to implement the core software updates. Our team provided a comprehensive update to the MicroPact Entellitrak platform and made a number of other system improvements. TSPi also provided USDA Farm Bill-related Development, Modernization, and Enhancement (DME) support on NEST, using the SAFe framework to manage Program Increment (PI) Planning to prioritize business value of objectives and balance business requests and modernization efforts with the ever shifting agency needs, adjustments based on the Farm Bill, other Congressional Mandates, new Agency implementation policies, and maintenance activities.

Results: The modernized NEST system allows for conservationists at local, state, and national levels to perform the complex easements and related end-to-end program activities. Moreover, TSPi’s approach is currently sustaining the legacy system alongside the newly re-platformed system. This allows for the continuous delivery of current legislative requirements for countless easement programs while also providing significant organizational and easement operational improvements in USDA’s ability to support both National and State allocations, financial accountability audits, and national easement program administration.