The Challenge

The Department of the Navy at the Walter Reed National Military Medical Center (WRNMMC) required skilled technical engineers and architects to design, build, implement and provide both operational and maintenance support for a modern and interactive IT Asset Management (ITAM) system.  The new ITAM system required strict compliance with the DoD Information Assurance Risk Management Framework (DIARMF) to ensure strong security principles woven into development activities.

Our Approach

TSPi’s ITAM system development focus revolved around software engineering, design, development, programming, and network maintenance support for the deployment and O&M of a service management software solution. In order to successfully execute Walter Reed’s ITAM vision, our team dedicated their efforts from initial activities such as planning, execution, implementation, and training to all of the necessary system designs, implementation, and testing in support of the Risk Management Framework (RMF). We successfully built the ITAM software’s Knowledge Base tool to be inclusive of user concerns, integrated the service management software solutions with WRNMMC’s Unified Communications solution, and developed portal packages. Furthermore, TSPi was responsible for the full operational maintenance and sustainment of the Command’s service management software services for the entire center.

Results

Overall, we deployed a modern ITAM Knowledge Base tool to provide a comprehensive and collaborative system reaching across the Health Information Technology (HIT) program, business users, clinical informatics and technical support technicians for Navy Medicine. The customized Knowledge Base tool our team built was able to generate various asset reports to provide a consistent methodology on which to measure compliance, configuration item status, history, ownership, cost and lifecycle. As such, our efforts resulted in the establishment of repeatable processes to implement IT guidance, policies and procedures across Navy Medicine, which in turn, supported the creation of strategy to reflect the mid-term and long-term IT priorities and government direction.