The Case for Enterprise Content Management
- Reduced IT Costs
- Improved Customer Satisfaction
- Increased Productivity & Efficiency
Enterprise Content Management is a tried and true way to deliver diverse information in a unified way. It’s a single face to your end customer, it’s completely secure, and it’s designed to meet your unique needs. The benefits of a portal can be seen in both soft ROI (increased customer satisfaction, improved productivity) and hard ROI (cost savings). Making it easier for your customer to find the right information on their own means less time customer service time on your end, yet increases customer satisfaction overall. You’ll reduce IT costs by integrating all of your different intranet websites onto shared web and application servers.
Building and managing a portal involves not just the right technology (think standards-based, open, secure, scalable), but also the experience to understand the initial business requirements of the client. TSPi helped build the popular and successful portal, portal.hud.gov and we know first-hand what’s involved in designing a government portal.
Contact us to talk about how TSPi can help you find the right solution for your requirements.